Shipping Policy
Thank you for choosing Herblux Care. We strive to deliver your herbal products safely, quickly, and efficiently.
Please read our shipping policy to understand how we process and deliver orders.
1. Order Processing Time
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All orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed the next business day.
You will receive an email or SMS confirmation once your order has been shipped.
2. Shipping Methods & Delivery Time
We work with reliable courier partners to ensure timely delivery.
Estimated delivery times:
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Local/Within City: 2–4 business days
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Domestic (Within Country): 4–7 business days
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Remote Areas: 7–10 business days
Note: Delivery times may vary due to weather, holidays, or unforeseen courier delays.
3. Shipping Charges
Shipping fees are calculated at checkout based on delivery location and order weight.
We may offer:
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Free Shipping on orders above a certain amount
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Special promotions or discounted shipping rates
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can use this tracking ID to monitor your shipment status.
5. Incorrect or Incomplete Address
Please ensure your shipping address is accurate.
Herblux Care is not responsible for:
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Orders delivered to incorrect addresses
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Delays due to incomplete information
If you realize the address is incorrect, contact us immediately—changes can only be made before the order is shipped.
6. Damaged or Missing Items
If your package arrives damaged, tampered with, or missing items:
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Notify us within 48 hours of delivery
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Provide photos of the package and products
We will arrange a replacement or refund as per our Return & Refund Policy.
7. International Shipping (Optional – Add if needed)
We currently ship to selected international locations.
Shipping fees, delivery times, and customs charges vary by country.
Customs duties or taxes (if applicable) are the responsibility of the customer.