Return & Refund Policy

Thank you for shopping with Herblux Care. We aim to deliver high-quality herbal products and a smooth shopping experience.
If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

a. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be made within 7–14 days of delivery (choose timeframe).

  • Items must include proof of purchase (order number, invoice, etc.).

b. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on:

  • Opened or used herbal products

  • Items purchased during clearance sales

  • Free gifts or promotional items

2. Refunds

a. Refund Approval

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days to your original payment method.

b. Delayed or Missing Refunds

If your refund is taking longer than expected:

  1. Check your bank account

  2. Contact your bank or payment provider

  3. If issues persist, contact us at [Your Support Email]

3. Exchanges

We only replace items if:

  • They are defective

  • They are damaged during shipping

  • You received the wrong product

To request an exchange, contact us within 48 hours of receiving your order.
You may be asked to share photos of the damaged/incorrect item.

4. Order Cancellation

Orders can be cancelled within 2–6 hours of placing them, as long as they have not been shipped.
Once shipped, orders cannot be cancelled and must follow the return process.

5. Return Shipping Costs

  • If the return is due to our error (damaged, defective, incorrect item), shipping is free.

  • For all other return reasons, customers are responsible for return shipping charges.